Customer Support

Support Overview

Quality management systems require expertise to ensure they function at an optimal level. Sparta offers a wide range of support offerings that ensure the success of the QMS platforms being deployed.

Sparta Care

As part of Sparta Care, our on-premise solution customers receive off-site Support Services concerning the operation of the Licensed Software, through a dedicated telephone number, email address or web based customer portal during Sparta’s normal business hours from Monday to Friday (excluding public holidays). Sparta Systems Customer Support team provides Tier 2 and Tier 3 support to a customer nominated Supported Contact.

Subscription Care

The Sparta Systems support team is ready to provide best-in-class support for our cloud quality management solutions through two Subscription Care support plans. The Sparta Subscription Care plan includes access to our Customer Community portal for total online case management and full access to Sparta Systems' on-line knowledgebase. The Sparta Subscription Care Plus plan adds telephone support, increases business hours to 24x5, two hour initial response time for severity 1 cases and increases the maximum number of supported contacts to 5.

Community Portal

The Sparta Community Portal is your gateway to product information, immediate help, expert knowledge and the latest community news.

Support Contact Information

Telephone Support

North America: +1 800 910 8305
Europe: +44 800 098 8533
India: +91 800 100 4366
Japan: +81 800 888 8305

Email Support

On-Premise Solutions: spartacare@spartasystems.com
Stratas/Mobile: subscriptioncare@spartasystems.com
123Compliance: subscriptioncare@123compliance.com

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Assistance with urgent quality system issues